CallPilot reporter does not connect to callpilot server

[LargeHadronCollider0]

Hi,

I installed the CallPilot manager/reporter CP500S04G21C on a client and I have the release 5 on the callpilot server.
when I open the browser and I type the ip address of client pc/cpmgr (

http://172.31.0.45/cpmgr)

not I connect to the server and I get the error http500.
What is the problem?

 

[Triton101]

when you configured the callpilot manager did you point it to the callpilot server?

can you ping the server from the client PC(manager).

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[LargeHadronCollider0]

Hi,

I tried to install the CallPilot manager/reporter on a web server with windows 2003 server and I have a CallPilot server release 4.
When I try to connect to see the reporter from the browser enter the IP address of the web server/cpmgr/cprpt (

https://172.19.9.5/cpmgr/cprpt),

but the answer is always the same, http500.
The CallPilot server is reached regularly and it works.
Does anyone know what it can depend on?

 

[LargeHadronCollider0]

I forgot to mention one thing:
when I connect the reporter, sometimes, instead of the error http500 appears another error, that appears is the following:



Active Server Pages error '00000000'

Create object failed

?

An error occurred while creating object 'oARC'.

Microsoft VBScript runtime error '800a01ae'

Class doesn't support Automation: 'oARC'

/LM/w3svc/1/root/cpmgr/global.asa, line 45


Thanks