CallPilot Question

[RasFada]

Greetings Everyone,

Yesterday my contract manager emailed me this complaint.

"Bryan,

I had a new message from last week show up in my archived messages - I found it by accident.
Can you advise why this may have happened?"

Any ideas on what may have happened here?

Peace and goodwill, everytime!



Bryan Nunez
Telecom Tech/Contractor

 

[RasFada]

Sorry, I neglected to mention that I have a BCM400 R3.6 with CallPilot 100/150.

Bryan Nunez
Telecom Tech/Contractor

 

[biv343]

Do you mean CallPilot 150 as in an external box that is used on a Norstar, or are you using the "built in" CallPilot in the BCM?

Do you use Unified Messaging? Just curious what he means by 'archived messages'.

 

[RasFada]

Yes, thanks Biv343. I'm using the built in CallPilot, and after I spoke with her, she said that she found a message in her saved messages box that she had not yet listened to.

"Pressed wrong button" I think.

Bryan Nunez
Telecom Tech/Contractor