CallPilot Outlook

[sjmp]

My user told me they were no longer getting voicemails sent to outlook. When I opened outlook I notice that CallPilot was loading (splash sceen, and task bar icon letting me know there are messages waiting). But the callpilot folders were not there. I ran a CPTrace and it came back with this: Can someone please give me some insight or help to solve. Thanks SJMP


15:08:40:093 - CallPilot 05.00.41.97, Copyright Nortel © 2009
15:08:41:828 [3868, nrm, Common] - nmcred: <669, 192.168.2.36> released 0
15:08:41:843 [3868, nrm, Common] - nmcred: <669, 192.168.2.36> reset
15:08:47:796 [2612, nrm, DM_Exchg] - IMCEABProvider::Logon(ulFlags=0x0, Name=Outlook)
15:08:47:812 [2612, nrm, Common] - CBaseServer::IsNetworkPresent detected default gateway
15:08:47:828 [2612] - CIMAPServer:oProtocolLogon opening IMAP connection
15:08:47:843 [2612, nrm, Common] - mm_log <tcp_open port=143, service=imap, host=[192.168.2.36]> <0>
15:08:47:859 [2612, nrm, Common] - mm_log <Trying IP address [192.168.2.36:143]> <0>
15:08:47:875 [2612, nrm, Common] - mm_notify <mydomain.localdomain CallPilot IMAP4rev1 v41.02.71.22 server ready.> <0>
15:08:48:078 [2612] - NortelMD5AuthenticatorLoginClient CRAM-MD5 Authentication
15:08:48:421 [2612, nrm, Common] - mm_notify <[UNSEEN 8] 8 is first unseen message in 669> <0>
15:08:48:437 [2612, nrm, Common] - mm_exists <8>
15:08:48:453 [2612] - CIMAPServer::Logon IMAP connection opened
15:08:48:468 [2612] - CIMAPServer::XNortelCallBackDN sending X_NORTEL_CALLBACKDN
15:08:48:484 [2612] - CIMAPServer::XNortelCallBackDN unexpected TAGGED response
15:08:48:500 [2612] - CIMAPServer::XNortelCallBackDN failure <00000004> <BAD> <Command unrecognized: X_NORTEL_CALLBACKDN>
15:08:48:515 [2612] - CIMAPServer::XNortelFetchMCESystem sending X_NORTEL_FETCH_MCE_SYSTEM
15:08:48:531 [2612, nrm, Common] - * MIN_PSSWDLEN <4>
15:08:48:640 [2612, nrm, Common] - * FQDN <mydomain.localdomain>
15:08:48:656 [2612, nrm, Common] - * VERSION <41.02.71.22>
15:08:48:671 [2612, nrm, Common] - * SEARCHBASE <ou=users,ou=callpilot>
15:08:48:687 [2612, nrm, Common] - * TRIVIAL_PASSWORD <FALSE>
15:08:48:703 [2612] - CIMAPServer::XNortelFetchMCESystem complete
15:08:48:718 [2612] - CIMAPServer::XNortelUserCOS sending X_NORTEL_USERCOS
15:08:48:734 [2612] - CIMAPServer::XNortelUserCOS not supported by server
15:08:48:750 [2612] - CIMAPServer::XNortelUserCOS failure <00000006> <BAD> <Command unrecognized: X_NORTEL_USERCOS>
15:08:48:765 [2612, nrm, Common] - nmcred: <669, 192.168.2.36> eCredCancelled
15:08:48:781 [2612, nrm, Common] - nmcred: <669, 192.168.2.36> ref'd 1
15:08:48:796 [2612, nrm, Common] - nmcred: <669, 192.168.2.36> eCredValid
15:08:48:812 [2612] - CIMAPServer::XNortelMCEUpgrade sending X_NORTEL_MCE_UPGRADE
15:08:48:828 [2612] - CIMAPServer::XNortelMCEUpgrade not supported by server
15:08:48:843 [2612] - CIMAPServer::XNortelMCEUpgrade failure <00000007> <BAD> <Command unrecognized: X_NORTEL_MCE_UPGRADE>
15:08:48:968 [2612, nrm, Common] - mm_flags <1>
15:08:48:984 [2612, nrm, Common] - mm_flags <2>
15:08:49:000 [2612, nrm, Common] - mm_flags <3>
15:08:49:015 [2612, nrm, Common] - mm_flags <4>
15:08:49:031 [2612, nrm, Common] - mm_flags <5>
15:08:49:046 [2612, nrm, Common] - mm_flags <6>
15:08:49:062 [2612, nrm, Common] - mm_flags <7>
15:08:49:078 [2612, nrm, Common] - mm_flags <8>
15:08:51:078 [2612] - CIMAPServer::Reset IMAP connection closed
15:08:51:093 [2612, nrm, Common] - mm_notify <mydomain.localdomain IMAP4rev1 server terminating connection.> <4>
15:08:51:109 [2612, nrm, Common] - mm_log <Winsock cleanup> <0>
15:08:51:125 [2612] - ServiceEntry configuring Personal Folders
15:08:51:140 [2612] - ServiceEntry configuring deliver to stores
15:08:51:156 [2612, nrm, DM_Exchg] - Add CallPilot form to registry
15:08:51:171 [2612, nrm, DM_Exchg] - Update CallPilot form configuration files
15:08:51:187 [2612, nrm, DM_Exchg] - ----- C:\Program Files\Nortel\CallPilot\outlook\cstmvc.cfg
15:08:51:203 [2612, nrm, DM_Exchg] - ----- C:\Program Files\Nortel\CallPilot\outlook\cstmfx.cfg
15:08:51:218 [2612, nrm, DM_Exchg] - ----- C:\Program Files\Nortel\CallPilot\outlook\cstmtx.cfg
15:08:51:234 [2612, nrm, DM_Exchg] - ----- C:\Program Files\Nortel\CallPilot\outlook\cstmvcfx.cfg
15:08:51:250 [2612, nrm, DM_Exchg] - Add CallPilot form to MAPI form container
15:08:51:265 [2612, nrm, DM_Exchg] - ----- C:\Program Files\Nortel\CallPilot\outlook\cstmvc.cfg
15:08:51:281 [2612, nrm, DM_Exchg] - ----- C:\Program Files\Nortel\CallPilot\outlook\cstmfx.cfg
15:08:51:296 [2612, nrm, DM_Exchg] - ----- C:\Program Files\Nortel\CallPilot\outlook\cstmtx.cfg
15:08:51:312 [2612, nrm, DM_Exchg] - ----- C:\Program Files\Nortel\CallPilot\outlook\cstmvcfx.cfg
15:08:51:328 [2612] - nmdcab: Opened address book, 30 records (65534 max) of size 512
15:08:51:593 [2612, nrm, DM_Exchg] - CAddin::MfrThread started
15:08:51:609 [2612, nrm, Common] - CAddin::FindStore found default store
15:08:51:687 [2612, nrm, DM_Exchg] - CAddin::FormsServiceThread started
15:08:51:875 [2612, nrm, DM_Exchg] - IMCEABProvider::Logon(ulFlags=0x200001, Name=Outlook)
15:08:51:890 [2612] - nmdcab: Opened address book, 30 records (65534 max) of size 512
15:08:52:750 [2612, nrm, DM_Exchg] - IMCEABProvider::Logon(ulFlags=0xA00001, Name=Outlook)
15:08:52:765 [2612] - nmdcab: Opened address book, 30 records (65534 max) of size 512
15:09:22:171 [2612, nrm, Common] - CAddin::WaitForSearchResults search timeout
15:09:22:187 [2612, nrm, Common] - UpdateSearchResults FAILED <80040113>

 

[cluesabc]

You may need re-install desktop messaging.

 

[chadnewman]

Not sure what version of Outlook you are running but is it configured to Deliver to the CallPilot Inbox Seperate from email or Email Inbox (CallPilot messages are mixed with email in box.

You can check this by looking at your callpilot Desktop Messaging Configuration and look at Mail Tab.

Chad