CallPilot/Outlook Integration

[MicheleAnn716]

Is there anyway to integrate the CallPilot messaging with Outlook? We're looking for a way to maybe move faxes automatically to a users outlook inbox---basically just looking to make this process seamless. Want BlackBerry users to be alerted via bb when they a fax or voicemail

 

[frenche]

If your CallPilot is a regular(not Mini)CallPilot attached to a CS 1000 or M1 you have a couple of options. You can use remote notification to send an SMS to the Blackberry user when they recieve a fax or voicemail. Or, if your CallPilot is release 4.0 you can use the message forwarding option to forward voice and fax messages to the Exchange message store where they can be accessed by the Balckberry.

Frenche

 

[GHTROUT]

Fax and Email and Voice messages in one spot - it's the main reason CP was developed - unified messaging

http://www.nortel.com/callpilot

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[MicheleAnn716]

The only way to forward to an exhange message store is if we are on relase 4.0?

 

[GHTROUT]

The messages are not actually stored in Exchange - the connection is at the client level, as a "pointer" to the voice message on the CP system. Until you forward a voice message as an attachment, I don't think the Exchange server ever stores the audio.

As far as version 4.x, I recall rubimentary unified messaging even before they called anything CallPilup...Pilot I mean. All versions of CP have had Unithis or Unithat with Email.



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