Callpilot not sending CLID 1

[camaro67]

i have callpilot 5.0 with desktop messaging, my problem is when a new fax comes in cp will only display the number of the calling fax no name, (unknown)..however with voice mail it displays all callback information (name and number)i made a test fax using a number that has a name associated with it (a pots line) and got the same results any advise would be great!

 

[tnphoneman]

You don't have a name coming in with the number on clid. Internally you have it, if you can see it on your set then callpilot can see it otherwise you get unknown.

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[camaro67]

Thanks Tnphoneman i did try a line with a name programed on it from the phone company first i called my desk phone and left a message when i checked my messages in the callpilot inbox all the information was there so i hooked up a fax machine and sent a fax to my mailbox and it displayed.... from "unknown" but it had the correct number. is this normal for callpilot regaurding a fax?

 

[acewarlock]

If you have the fax call your phone, what do you see in display?




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[camaro67]

acewarlock my phone displays the name and number.