CallPilot not recognizing DNIS digits

[srcvh1]

I have a Rls 5.5 CS1000 connected to a 4.04 CP. CallPilot is not recognizing the original DNIS digits.

When I turn on DCH messaging it shows the 4 digit DNIS as incoming. I delete the phantom with the DNIS going to CP. Then I put it on a phone. It rings thru to the DNIS. Put it back as a phantom going to CP and get a message stating the number is not recognized in CP. The number it reads back is the 800#, not the DNIS.

All patches on both the PBX and CP are up to date.

Any ideas where this is coming from? PBX, CallPilot, or even the carrier.

I had someone tell me that they believe there is a PBX for a similar problem but I could not find it.

Any help is appreciated, Thanks!

 

[trvlr1]

In the mailbox you have already set up, put the toll free # it is reading back as an alternate DN. This will get the call to the right mailbox and will get you going until you find the real issue.

 

[srcvh1]

trvlr,

Thanks for the response but I've tried that with no luck. My ultimate is to get Call Pilot to recognize the DNIS digits. This is a big site with lots of 800 numbers so the customer is insisting this work correctly

 

[trvlr1]

Got to be put in exactly as it reads it back, I am sure you did, but just wanted to be sure. I understand you want it right, just trying to give you a possible work around for the short term. Good luck.

 

[lklampfer]

You might have to put a leading "1" in front of the 800 number in the mailbox.

 

[allenmac]

Look at the CallPilot CDN in LD 23.

How is the TDNS prompt configured?

TDNS (NO) Yes - Is DNIS number an original Called Party.