Hi all,
We have CP ver 5 running and for years now, we've had text messages (configured as emails)for those of us on call in IT sent out whenever
a new message was left in somebody's on call mailbox. Up till a couple weeks ago, it was fine but for some reason when a message
is left, it will still call the person but no text is received. Our cell phones are on AT&T so I thought maybe they did something to the
way text messages are defined but I tested the same address we use in CP via outlook and I received the text immediately.
We've had no updates to the CP server or patches to the software in a long time so that can't be it. I checked logs in Windows and
CP and can't find anything that would tell me an error. Our smtp server has not changed on our network either so not sure why
it's not relaying anything anymore. Has anyone run into this type of behavior and what I could check to see? Maybe a service
or something stopped?
We have CP ver 5 running and for years now, we've had text messages (configured as emails)for those of us on call in IT sent out whenever
a new message was left in somebody's on call mailbox. Up till a couple weeks ago, it was fine but for some reason when a message
is left, it will still call the person but no text is received. Our cell phones are on AT&T so I thought maybe they did something to the
way text messages are defined but I tested the same address we use in CP via outlook and I received the text immediately.
We've had no updates to the CP server or patches to the software in a long time so that can't be it. I checked logs in Windows and
CP and can't find anything that would tell me an error. Our smtp server has not changed on our network either so not sure why
it's not relaying anything anymore. Has anyone run into this type of behavior and what I could check to see? Maybe a service
or something stopped?