CallPilot Menu Transferring to a Cell Phone's VM

[NestleSmith]

Hello All,
I have an issue transferring a call out of a CallPilot 600r 5.0 Menu to a Cell Phone and the call going to the Cell Phone's Voice Mail. When the option for the Cell Phone is pressed the system transfers to that Cell Phone and it rings many times, however the CallPilot ends the call before it reaches the Cell Phone’s voice mail box. I've tried several different transferring methods, using an ACD DN NCFW to the Cell, a Phantom Port DCFW to the Cell, as well as 9+Number right out of the Transfer Block in the Menu and all gets the same results, a recording that says your call cannot be completed at this time, please try again later. I’ve also tried different carrier Cell Phones. It seems there is a timer that needs to be extended. Any ideas appreciated

 

[Triton101]

are the cellphones even ringing? what happens when they press a key on the cell to ignore, does it go to their VM then?

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius

 

[sporty2]

You may neet patch 18804 on the PBX side? Was a common issue on 3.x, 4.5 and 5.x rls. Also known as the "Verzion" patch by some vendors.

sporty2

 

[cluesabc]

You may need adjust EOD timer / ODT timer so that it should work 100%.

ld 21
prt
rdb
route xx

LD 16
chg
type RDB
route xx
CNTL yes
TIMR EOD 6144 or
TIMR ODT 3000

 

[NestleSmith]

Thanks Guys, appreciate all the info. Yes, the CellPhone does ring, and if ignore is pressed on the cell it goes to Voice Mail as it should. I will try the EOD/ODT Timers as well as looking thru ESPL for the Patch. Thanks again

 

[NestleSmith]

Wanted to update the thread, I worked with Avaya several days on this trying everything and it was the patch that fixed this issue. Patch is MPLR18804 as Sporty2 suggested, I couldn't find it on ESPL but the Avaya Engineer got it for me. Just wanted to thank you guys as well.

Thanks Again

Cameron Smith
Nashville, TN