CallPilot Feature Inactive

[fromill]

New CallPilot 150, used (but good) MICS 6.2 just installed. Both replaced a system hit by lightning strike. Every morning they find Feature Inactive on CallPilot and have to reset the power on CP to get it to work. Would reseting the power on the complete system help? Any other ideas?

 

[AnnMGrass]

Is the CP plugged into a UPS? If so, is the UPS having issues. If not, is the system plugged into one? If system is, then plug CP into same one. If no UPS, then be sure the power supply isn't the one that went with the CP that was hit by lightening. Also check that it isn't plugged into an outlet controlled by a light switch. Was this issue happening prior to the hit? If not, is the CP plugged into the same outlet? If it is, then move the CP power to a different outlet. This is where I would start.

 

[fromill]

The old voice mail was a NAM so all new CallPilot and power supply. All is on a UPS.

 

[AnnMGrass]

What release software is the Norstar and CP?

 

[AnnMGrass]

Sorry, I see that you mentioned the Norstar is MICS 6.2. Is the CP less that 3.0? Are the lights flashing or anything on the CP before you pull the plug to cycle the power?

If you had a qualified Nortel rep install the replacement equipment, you should contact them about this issue. There could be more to this than meets the eye. It could be an OBF (out of box failure) or something very simple or a bit more... like the Norstar port needs to be reinitialized (take a M7310 phone and plug into the ports of the CP to reset them and then plug CP back in). I would recommend this step be done by a qualified Nortel rep.

 

[hawks]

There was a known issue with some of the CP power supply's. They would overload and the system would shut down.

 

[AnnMGrass]

Thank you, hawks. That's why I mentioned going back to the qualified Nortel rep that installed the replacement equipment.

 

[fromill]

Here are some of the entries in the Event Log from this morning. The last event is when we rebooted it at 8:06. Any ideas?

2006/09/19 01:50:15 -------------- CallPilot BOOTED ------------
2006/09/19 01:50:15 KSU model 0, version 72, variation 128, DN Length 3
2006/09/19 01:50:15 Access version: ACCESS 5.0 1.00.A.0 NVM version: 02.10.06.
00
2006/09/19 01:50:15 Call Center Baseline: CPL_CC_02.10.02.00_03_03_2004
2006/09/19 01:50:16 Sys: Ports = 8, Min voice = 8, Min fax = 8
2006/09/19 01:50:16 App: Ports = 8, Min voice = 8, Min fax = 8
2006/09/19 01:50:16 Serial Num: ************
2006/09/19 01:50:16 art: info: WorkingDir = 7.0\ST rc=1(0x1)
2006/09/19 01:50:16 art: info: LogPath = 7.0\ST rc=1(0x1)
2006/09/19 01:50:16 TCPIP: Hostname = 10.84.205.40 rc=1(0x1)
2006/09/19 01:50:16 TCPIP: IP Address = 10.84.205.40 rc=1(0x1)
2006/09/19 01:50:16 PX: MSC Voice Card Detected
2006/09/19 01:50:16 FOUND: 7.1\access2\FILEPOOL\0\PA000000.000 rc=1(0x1)
2006/09/19 01:50:16 FOUND: 7.1\access2\FILEPOOL\0\PA000000.970 rc=1(0x1)
2006/09/19 01:50:17 ----- System Information Start -----
2006/09/19 01:50:17 Norstar KSU Detected
2006/09/19 01:50:17 Max possible number of languages = 100
2006/09/19 01:50:17 - Language # 0 found
2006/09/19 01:50:17 - Language # 97 found
2006/09/19 01:50:17 info: System RAM = 22773760 rc=1(0x1)
2006/09/19 01:50:17 ----- System Information End -----
2006/09/19 01:50:17 ----- System Warnings Start -----
2006/09/19 01:50:18 ----- System Warnings End -----
2006/09/19 01:50:18 FAXSTUB: Stub NVMSFFaxInit called rc=1(0x1)
2006/09/19 01:50:18 Device Acquire Priority is HIGH
2006/09/19 01:50:18 Art: TZ = UNK+00:00 rc=1(0x1)
2006/09/19 01:53:15 - ---¥------ - CinlPilot(BOO\ÅD ---- --/--- (
2006/09/19 01:53:15 art: mbRegisterApplication failed rc=87(0x57)
2006/09/19 01:53:15 Art: CallPilot Stopped. rc=1(0x1)
2006/09/19 08:06:16 -------------- CallPilot BOOTED ------------

 

[AnnMGrass]

At this point, I would recommend you contact the company that installed the replacement unit when you had the lightening hit. These events are concerning:

2006/09/19 01:53:15 - ---¥------ - CinlPilot(BOO\ÅD ---- --/--- (
2006/09/19 01:53:15 art: mbRegisterApplication failed rc=87(0x57)
2006/09/19 01:53:15 Art: CallPilot Stopped. rc=1(0x1)

Why was the CP trying to boot at 1:50? Was someone on site? Is there an automatic backup or anything setup for that time? These are all questions to consider. If you aren't sure how to answer them, then you really need to call in the certified Nortel representative that installed it.