CallPilot Error

[Stacyjo4]

I have an Opt 61 w/ call pilot. I am receiving the following error on my callpilot.

Code 58006
Telephony GAm failed to transfer the call.
rc=57205, Tapi or CTMS rc=0

Can somebody help me out with what this means?
I received 15 of them yesterday.
Thanks

 

[MyHeadHurts]

I had this problem as well. I have an Option 61C with CallPilot. I had to have my vendor load some patches into both the switch AND the voicemail to make it stop. It is a known problem by Nortel, and the patches did fix the problem. Problem is it costs money to have a vendor come in to load patches unless you are under a maintenance contract. If your under a contract, you should just have your vendor come in and load these patches to correct your problem. Best of luck. This one drove me crazy for a while.

 

[tonyx]

Yes Call your vendor to get the patches if you are under maintanence. I too manage the same equipment and had to get the patches to fix the problem.

 

[DieterAZ]

Gens,

Can anyone who has solved this problem provide me with patches installed (to solve it or full list)?

Thanks

 

[DieterAZ]

sorry, forget - I need only names

 

[fred1971]

Does anyone know which Call Pilot patch fixed the problem?

 

[Stacyjo4]

No, sorry - the problem was not resolved. System was replaced with Cisco.

 

[unkalary]

To bad you went to CISCO. You went from great system to a good system

 

[PERRYPJ]

THE PATCHES YOUR LOOKING FOR ARE PART OF A SERVICE PAK, YOU CAN DOWNLOAD FROM NORTEL IF YOU HAVE PASSWORD. OTHERWISE YOU NEED TO GET A VENDOR

OLD ROLMEN WORKING ON NORTELS

 

[Stacyjo4]

Trust me when I say I am not happy about the Cisco - I didn't want to lose this customer. Can you believe that a Call Center with over 600 agents and 1000 regular users went to voice over IP? Not the wisest choice!