Callpilot delay before beep

[CommWorx]

Having an issue with a callpilot 150. There is an extended amount of dead air after greeting, before the beep. Callers are not leaving messages. I'm talking 30-45 seconds. Has anyone experienced this? Know how to correct? Ideas?

 

[curlycord]

Re-record Primary greeting (not the directory greeting) and press OK when done.


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[CommWorx]

Thanks for your response, I should have given more info I apologize, I've power cycled the callpilot, deleted and rebuilt mailboxes, recorded primary greeting for the users to make sure they recorded properly and ended/saved property but when tested problem was still there. It's happening system wide not just a single user. Am I missing something?

 

[curlycord]

Sounds corrupted.
If it is not at software 3.1 then upgrade it.
If it is 3.1 then you may have to do one or all of the following:
-do a restore from a backup
-perform a reinstall then restore from a backup
-perform a reinstall then reprogram from scratch.





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Toronto, Canada

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[CommWorx]

Thanks. Was hoping not to have to do that but was thinking same thing

 

[curlycord]

If you can please update what worked and what order you tried.

Thanks

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Toronto, Canada

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[CommWorx]

Decided to keep digging before I did a restore so I connected to callpilot via manager and found there was a general delivery mlbx set up to an extension that no one was aware of and it had (no exaggeration) 5098 messages which was causing the callpilot to malfunction. Restore and reprogrammed. Was not gonna delete all those messages. 125 mailboxes much easier to rebuild