danchung85
IS-IT--Management
Hey guys,
Second question for the night, sorry to create separate threads.
We have a Callpilot mini 150 and when it was first setup, the CCR tree worked fine. Caller would call in and get the greeting prompts based on day, and then get transfered to our operator 103. After hours, it would transfer to the general VM box.
However, after some testing, the CCR does not go through the right tree AND its going to random VM boxes instead of the general (100) and the operator (103).
I am not sure whats going on, and what else to do to troubleshoot.
Thanks for reading, and Merry Christmas!
Second question for the night, sorry to create separate threads.
We have a Callpilot mini 150 and when it was first setup, the CCR tree worked fine. Caller would call in and get the greeting prompts based on day, and then get transfered to our operator 103. After hours, it would transfer to the general VM box.
However, after some testing, the CCR does not go through the right tree AND its going to random VM boxes instead of the general (100) and the operator (103).
I am not sure whats going on, and what else to do to troubleshoot.
Thanks for reading, and Merry Christmas!