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Callpilot Call Center Reports

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brentel

brentel

Technical User
Sep 3, 2009
8
CA
Will the Callpilot 150 Call Center Reporting software report on how long an agent has put a caller on hold.
Is there any way of knowing how long agents are putting calls on hold for?
Any help would be appreciated.
 
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I dont have your answer, but tell me do you have yours working, and how important is it to dedicate a PC just for the web hosting call center app?

Disclaimer> I could be wrong
 
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I need to find this information to quote my customer. Don't have one yet!
 
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