*** Facts:
I have a CallPilot 1005r running 5.0 at my Headquarters. I have a remote office which uses the HQ CallPilot to host their voice mail boxes.
Both sites are CS1000e running 5.00.31, and are networked using SIP trunking.
I have NMS on the CallPilot and both CS1000e's. Message waiting lamps are turned on and off automatically by the CallPilot over the virtual D-Channel.
If the receptionist does not answer a call to the main number at the remote office, an application on the Callpilot uses a menu service, and call transfer blocks to direct calls back users at the remote office (Press 1 for Jim, 2 for Carol, etc. - There are only 5 users at the remote office).
I have TRO set to yes on the virtual route at both sites.
I have MWI and TAT active on the virtual d-channel at both sites.
*** Problem 1:
When a caller has made a menu selection, and is transferred back to the remote office, if the remote office user picks up the call there is no speech path.
If the remote office user places the call on hold, then returns to the call, the speech path gets established.
*** Problem 2:
If a user at HQ places a SIP call to the remote office, and the call is not answered, the call is redirected to the CallPilot at HQ.
The CallPilot does not answer the Call!
I have traced the trunks involved, and the call is ringing on key 0 of one of the CallPilot agent sets, but the CallPilot does not answer. Eventually, the HQ caller is given re-order tone, and the following D-Channel message is printed on the HQ system:
DCH 50 IMSG DISC REF 00000204 CH 104 1 5 31 TOD 23:10:23
CAUSE :NO USER RESPONDING
--- Has anyone else seen anything like this?
I have a CallPilot 1005r running 5.0 at my Headquarters. I have a remote office which uses the HQ CallPilot to host their voice mail boxes.
Both sites are CS1000e running 5.00.31, and are networked using SIP trunking.
I have NMS on the CallPilot and both CS1000e's. Message waiting lamps are turned on and off automatically by the CallPilot over the virtual D-Channel.
If the receptionist does not answer a call to the main number at the remote office, an application on the Callpilot uses a menu service, and call transfer blocks to direct calls back users at the remote office (Press 1 for Jim, 2 for Carol, etc. - There are only 5 users at the remote office).
I have TRO set to yes on the virtual route at both sites.
I have MWI and TAT active on the virtual d-channel at both sites.
*** Problem 1:
When a caller has made a menu selection, and is transferred back to the remote office, if the remote office user picks up the call there is no speech path.
If the remote office user places the call on hold, then returns to the call, the speech path gets established.
*** Problem 2:
If a user at HQ places a SIP call to the remote office, and the call is not answered, the call is redirected to the CallPilot at HQ.
The CallPilot does not answer the Call!
I have traced the trunks involved, and the call is ringing on key 0 of one of the CallPilot agent sets, but the CallPilot does not answer. Eventually, the HQ caller is given re-order tone, and the following D-Channel message is printed on the HQ system:
DCH 50 IMSG DISC REF 00000204 CH 104 1 5 31 TOD 23:10:23
CAUSE :NO USER RESPONDING
--- Has anyone else seen anything like this?
