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CallPilot 4.0 Network back completes with errors after MS patches

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justadivageek

justadivageek

MIS
Jul 18, 2005
82
US
It doesn't really complete anything - the error states Completed With Erros, but no data it stored on the network.

This started happening after the latest Microsoft Hotfixes/SP2 were applied.

We use Novell, but have CP setup with a windows share on our server.

Here's a copy of the log:

Please provide this log to your Nortel support organization if you are unable to resolve a backup or restore problem. This log file contains detailed debugging information. Normally the Summary Log file can be used to determine success of a backup or restore and to assist in resolving errors.

080515 0215 - Starting backup of 'Full System Backup (CALLPIL)' to device 'PrimaryServerTape' ...
080515 0215 - The backup device is a local tape drive at \\.\TAPE0
080515 0215 - VLBackApp::BackupThreadWorker has been started.
080515 0216 - Rewinding tape ...
080515 0216 - VLTapeLocal::ReadTapeHeader 76 < 512
080515 0216 - Skipping 1 setmarks ...
080515 0219 - Skipped 1 setmarks OK
080515 0219 - Cleaning up obsolete logfiles ...
080515 0219 - Starting retension of tape in device 'PrimaryServerTape' ...
080515 0224 - Retension of tape completed.
080515 0224 - VLBackApp::SetupRuntimeDLL 0 5 |NMAOSbkpsupp.dll|
080515 0224 - VLBackApp::SetupRuntimeDLL look for empty slot 0
080515 0224 - Scanning for MMFS volumes to be backed up ...
080515 0224 - Setting backup mode for MMFS volume 1
080515 0224 - Successfully placed all MMFS volumes into backup mode
080515 0224 - VLBackApp::BackupThreadWorker. The StartBackup function has been called successfully. appid|MCE_System| items 0 size 0
080515 0224 - VLBackApp::TotalBkpEstimates_BeginOfOp-GetFileSize_BeginOfOp origsize244144 - 0
080515 0224 - VLBackApp::TotalBkpEstimates_BeginOfOp node not used for progress indicator type 32 3570290 0 3570290 0
080515 0224 - VLBackApp::TotalBkpEstimates_BeginOfOp node not used for progress indicator type 0 3570290 0 3570290 0
080515 0224 - VLBackApp::TotalBkpEstimates_BeginOfOp node not used for progress indicator type 0 3570290 0 3570290 0
080515 0224 - VLBackApp::TotalBkpEstimates_BeginOfOp node not used for progress indicator type 32 3578760 0 3578760 0
080515 0224 - VLBackApp::TotalBkpEstimates_BeginOfOp exiting 3586607 0 343
080515 0224 - Backup initial estimates: Total items: 343, Total size: 3586607 KB, nTotalItems: 343, nTotalSizeinKB: 3586607
080515 0224 - Rewinding tape ...
080515 0224 - VLTapeLocal::WriteTapeHeader 76 < 512
080515 0225 - Wrote tape setmark
080515 0225 - Wrote tape setmark
080515 0225 - VLBackApp::BackupBSpec called
080515 0225 - VLBackApp::BackupNode called node 0x014d4180 before 0 after 3586607 est 0
080515 0225 - VLBackApp::BackupNode after hook phystype=0 desc|System Backup| path||
080515 0225 - VLBackApp::BackupNode node 0x014d4180 after notype
080515 0225 - VLBackApp::BackupNode phystype=0 calling its children 1 13 ret 0 before 0 after 3586607 fatal0
080515 0225 - VLBackApp::BackupNode called node 0x014ad090 before 0 after 244142 est 244142
080515 0225 - VLBackApp::BackupNode after hook phystype=8 desc|Nortel Database| path|D:\Nortel\Database|
080515 0225 - VLBackApp::BackupNode node 0x014ad090 after notype
080515 0225 - Entering VLDatabase::processRegistry
080515 0225 - Checking available diskspace...
080515 0225 - Constructing command line....
080515 0225 - Started dbbackup.exe ...
080515 0228 - Started backup of database files...
080515 0233 - VLFile::BackupFile exiting 0 File |D:\Nortel\sysops\backup\database\Bluedat1.db|
080515 0233 - VLFile::BackupFile exiting 0 File |D:\Nortel\sysops\backup\database\Bluelog1.log|
080515 0233 - Database successfully stored.
080515 0233 - Deleting database backup files from disk...
080515 0233 - VLBackApp::BackupNode phystype=8 calling its children 0 2 ret 0 before 0 after 244142 fatal0
080515 0233 - Backup item completed (success), new progress: 3 items, 0 skipped 0 in error, 244142 KB
080515 0233 - VLBackApp::BackupNode called node 0x014acf18 before 244142 after 3570290 est 3326148
080515 0233 - VLBackApp::BackupNode after hook phystype=2 desc|MMFS on D drive| path|D:\VS1|
080515 0233 - VLBackApp::BackupNode node 0x014acf18 after notype
080515 0233 - VLMMFS::DoBackup calling BackupVolume 244142 3570290 1
080515 0233 - Backing up: D:\VS1T
080515 0236 - VLFile::BackupFile exiting 0 File |D:\VS1T|
080515 0236 - VLMMFS::DoBackup calling BackupVolume 244142 3570290 2
080515 0236 - Backing up: D:\VS1V
080515 0244 - Error writing to tape, win32 rc=23, MAS rc=41827
080515 0244 - Writing file failed. The backup item
080515 0244 - VLFile::BackupFile exiting 41827 File |D:\VS1V|
080515 0244 - The backup item
080515 0244 - VLBackApp::BackupNode phystype=2 calling its children 0 2 ret 41827 before 244142 after 3570290 fatal1
080515 0244 - Backup Item D:\VS1 failed.
080515 0244 - Backup item completed (failed), new progress: 6 items, 0 skipped 2 in error, 360807 KB
080515 0244 - A fatal error occurred during backup.
080515 0244 - Backup Item failed.
080515 0244 - Backup item completed (failed), new progress: 7 items, 0 skipped 3 in error, 360807 KB
080515 0244 - VLBackApp::BackupThreadWorker. The BackupBSpec function failed rc = 41827.
080515 0244 - Scanning for MMFS volumes ...
080515 0244 - Setting backup mode for MMFS volume 1
080515 0244 - All MMFS volumes returned to normal mode
080515 0244 - The backup of 'Full System Backup (CALLPIL)' failed.
080515 0244 - VLBackApp::CloseNetworkSession has been called.


Any ideas out there?
 
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Well, I have to ask if the MS patches were NORTEL approved on their website??

Try backing up to a new share also,

__________________________________________________________
Find a job you love and you'll never work a day in your life. - Confucius
 
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It was included in the package direct from nortel to apply to callpilot and not, it won't let me even browse to find a different share
 
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were all of the "peps" then applied as directed in the readme.txt files??

I would call in the vendor, you have some major problems.
 
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can list all the peps you installed and what release are
you running?

no problems only solutions

strmwalker
 
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DFKSydney - you missed the question, we aren't backing up to tape - this is a full backup going to the server.

Yes the peps were applied [sorry I used the wrong terminology - the service packs were included in the peps]

Were can I go to see a listing of the peps that were applied? I'm still learning!
 
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From your posted log:
Starting backup of 'Full System Backup (CALLPIL)' to device 'PrimaryServerTape'

Sure looks like a backup to tape to me.
Maybe look at the backup configuration.
 
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