Callpilot 150

[NorNetworks]

We have a callpilot 150 that when after hours we have an after hour greeting with an option that says if this is an emergency dial 2 and then it transfers the caller out to the on call person, but they are getting the following error:
On our after hours menu, our oncall option (option 2) is not functioning. The system states "The routing resources needed for this call are busy please try again later. Exiting the system.
Did anybody have any experience with this kind of issue.

 

[ironhorse17]

What are you using to dial out, line, pool?

 

[ironhorse17]

What are you using to dial out, line, pool?

Can you manually dial that number from the system?

 

[NorNetworks]

Using Line Pool, it is a PRI

 

[curlycord]

What access and dialing string did you provide?



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curlycord

http://www.curlycord.com

 

[pccal]

Should be using a Route as your out dial not Line Pool if using a PRI.

 

[norstarboy125]

From my experience I've always had issues trying to use a route doing a external xfer. I found that if you just use a line/channel it works like a charm, i.e. line 010. Pending on if you have a full PRI or fractional.

Jeremy J. Carter
Charm City Communications

http://www.charmcitycommunications.com

Norstar. BCM. CS1000 Programmer

 

[atdjr123]

then just selct that line as your outdial. i have a similar setup w/ PRI and it works just fine.

al@voiceconnectplus.com
Voice Connect Plus, Inc.

 

[telephonetim]

if you use route you sometimes have to put a # in front of the number it is calling, try that

telephone Tim

 

[curlycord]

I just select a pool that is not in use, no need to setup an access code for the pool you choose.


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curlycord

http://www.curlycord.com

 

[atdjr123]

Do you have a PRI, T1 or Analog Lines ????? Also what are you using for your outdial????

http://www.voiceconnectplus.com

Voice Connect Plus, Inc.
have a great day and a better tomorrow