Callpilot 150 remote telephone administration problem 3

[DDayton]

Can't seem to get this going, I must be missing something simple. Running a Callpilot 150 version: 31.10.14.22 on a MICS R6.1

When I try to change business status by dialing into the AA from a touchtone telephone, I'm unable to administer the system. I press **, system prompts for MB number. I enter 102, system prompts for password, I enter password and I am in the mailbox, but am only able to enter mailbox commands, not system admin commands. I tried "99" but get a message stating "The call center command cannot be used at this point".

Any help would be very much appreciated.

 

[DDayton]

Just a quick note, I do have access through Callpilot manager on the LAN. Manager wants to be able to dial in and close business himself.

 

[PERRYPJ]

Make sure your COS User interface is set to NVM

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[DDayton]

Thanks PERRYPJ, tried switching to NVM, but still got the same results. Any other ideas?

 

[PERRYPJ]

Did you initialize the mailbox, as in record a name and change the password.

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[PERRYPJ]

Also did you hit # after you entered 102 and the password

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[DDayton]

None of the above has worked, but thanks for the help!

 

[curlycord]

I agree with Perry, don't think you have switched mailbox 102 to NVM mode.
Try 808 (CP interface) instead of 99.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[DDayton]

Finally got back to this. Thanks curlycord, 808 was the solution!