Callpilot 150 not passing DTMF tones through AA 2

[mweber1434]

Does anyone know if the Callpilot 150 2.10.02.00 has a problem with passing DTMF while callers are in auto attendant i am having to reset voicemail frequently to clear up problem will taking it to 3.1 solve my problem?? any help is greatly apreciated

 

[curlycord]

I think there was a DTMF issue somewhere down the line.

You should go to 3.1 indeed.



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curlycord

http://www.curlycord.com

 

[LKev]

There was something called a DSP patch. I used it once for a callpilot 100 that had the same problem. I read in a release form one time that the callpilot with pots lines was prone to this happening. The system that this happened to was on pots broken out from a T1. The patch took a couple of seconds to apply. It did fix the problem. I don't know how succesful you would be on finding the DSP patch, as it has been quite sometime. Your only alternative might be to upgrade 3.1 like curlycord stated.

Kevin L

http://www.atlantic-ip.com

 

[curlycord]

Yeah that's the one...DSP, A7 and A8 or something like that and eventually not required to use those patches any longer after 3.0. and up.



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curlycord

http://www.curlycord.com