CallMaster terminals goes blank momentarily...

[AvayaArmy]

Looks like some ghost in the Definity..few of our agents terminal goes off (completely disconnects) from the system and after a while say in 5 to 10 seconds it comes again. The agent has to login again to the terminal to take calls.. Any one come across this scary situation...!! This happens atlease one terminal a day.... and the situation seems to rise...

Any solutions.... we have Definity g3si v8.. and call master 3 and 4 terminals..

--MM--

 

[wildcard100001]

AvayaArmy,

Look at the ports on the extensions in question. Are they all on the same PBX card? If so, that card would be going bad. Replace it. If not, you may have some wiring issues.

Thanks,

Wildcard

 

[AvayaArmy]

Thnaks Wildcard... I'll check that out.

Regds

 

[mrjedi]

i had the same thing once when two agents were working, night shift, and we know the isdn went off for a second and the screens of the callmaster went for 5 seconds. check your resolved errors for the time