Does the CRM system support SIP? Do they state that they interoperate with Avaya? Any DevConnect info on interoperability between it and Avaya? What does the manufacturer say for what header field it reads for the calling party information? You might need to do some sigma or adaptation header manipulation for the CRM to properly pick up the info. Have you done traceSM's to see what is being passed to the CRM?
This could be a lot of things. Start with manufacturer compatibility and work your way up from that.
I think there cannot be a problem on CRM side, because i've even tested it without CRM, using simple Avaya test tool (AgentView), but during the call, the app is crashing. When we using ISDN with Avaya AgentView, everything is okay. App is working stable and integrating well. This app has the same method of communication with Avaya systems as our CRM, so in my opinion, if the Avaya test tool will not crash (when i will change something to solve the problem), the CRM will also recieve the correct number instead of "unknown
Can someone halp me and send me full settings of SIP trunk group and signaling group which are you using and they are working well? This info could be helpful.
Thank you in advance!
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.