Calling Number & Name NO-CPNumber 1

[saphiamond]

Good day!

I traced a station when placing a call and going into someones voicemail to leave a message. (We have a 3rd party voicemail system) Apparently the callED party is being passed across the T1 to the voicemail but not the callING party. This causes a problem when the user wants to reply within voicemail. The voicemail doesnt know the number that left the message. It looks like its not getting passed, right?

13:17:21 Calling Number & Name NO-CPNumber Andre Bahris

How do I fix this so the callING party info is passed?

Please help ????

Andre

 

[Zen216]

pg 2 of station form..
Per Station CPN - Send Calling Number
set to y

 

[saphiamond]

Thank you.

It was blank and I changed it to Y but it still doesnt work. The call trace says the same thing:

16:19:42 Calling Number & Name NO-CPNumber Andre Bahris

Is there something in the trunk group???

Please help. Thank you.

Andre

 

[redphone]

On the trunk-group form of the PRI going to your voicemail, set the Send Calling Number to y. It's on the second or third page depending on your release.

 

[saphiamond]

Yep its been set to yes all along. Heres a screen cap of the trunk group:

TRUNK GROUP

Group Number: 10 Group Type: isdn CDR Reports: y
Group Name: PCMS VOICEMAIL COR: 11 TN: 1 TAC: 3011
Direction: two-way Outgoing Display? y Carrier Medium: PRI/BRI
Dial Access? n Busy Threshold: 99 Night Service:
Queue Length: 0
Service Type: public-ntwrk Auth Code? n TestCall ITC: rest
Far End Test Line No:
TestCall BCC: 4
TRUNK PARAMETERS
Codeset to Send Display: 6 Codeset to Send National IEs: 6
Max Message Size to Send: 260 Charge Advice: none
Supplementary Service Protocol: a Digit Handling (in/out): enbloc/enbloc

Trunk Hunt: descend
Digital Loss Group: 13
Incoming Calling Number - Delete: Insert: Format:
Bit Rate: 1200 Synchronization: async Duplex: full
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0

TRUNK FEATURES
ACA Assignment? n Measured: none Wideband Support? n
Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member:
Send Name: y Send Calling Number: y
Used for DCS? n
Suppress # Outpulsing? n Format: public
Outgoing Channel ID Encoding: preferred UUI IE Treatment: service-provider

Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: y
Modify Tandem Calling Number? n
Send UUI IE? y
Send UCID? n
Send Codeset 6/7 LAI IE? n Ds1 Echo Cancellation? n

US NI Delayed Calling Name Update? n

SBS? n Network (Japan) Needs Connect Before Disconnect? n



Any ideas???

Andre

 

[fraggles]

We had a similar thing last week and what fixed it was by adding our extension range in public-unknown-numbering 6(length of our extensions) This is our entry :



6(ext length)
372(extn code, first 3 digits of extn as the all start with 372)
99 (voicemail trunk group)
6 (cpn prefix)

When you do a trace it should then show the number.

 

[saphiamond]

It worked!!! thank you so much!

Andre