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Calling Number & Name NO-CPNumber 1

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saphiamond

Technical User
Jul 18, 2006
104
US
Good day!

I traced a station when placing a call and going into someones voicemail to leave a message. (We have a 3rd party voicemail system) Apparently the callED party is being passed across the T1 to the voicemail but not the callING party. This causes a problem when the user wants to reply within voicemail. The voicemail doesnt know the number that left the message. It looks like its not getting passed, right?

13:17:21 Calling Number & Name NO-CPNumber Andre Bahris

How do I fix this so the callING party info is passed?

Please help ????

Andre
 
pg 2 of station form..
Per Station CPN - Send Calling Number
set to y

 
Thank you.

It was blank and I changed it to Y but it still doesnt work. The call trace says the same thing:

16:19:42 Calling Number & Name NO-CPNumber Andre Bahris

Is there something in the trunk group???

Please help. Thank you.

Andre
 
On the trunk-group form of the PRI going to your voicemail, set the Send Calling Number to y. It's on the second or third page depending on your release.
 
Yep its been set to yes all along. Heres a screen cap of the trunk group:

TRUNK GROUP

Group Number: 10 Group Type: isdn CDR Reports: y
Group Name: PCMS VOICEMAIL COR: 11 TN: 1 TAC: 3011
Direction: two-way Outgoing Display? y Carrier Medium: PRI/BRI
Dial Access? n Busy Threshold: 99 Night Service:
Queue Length: 0
Service Type: public-ntwrk Auth Code? n TestCall ITC: rest
Far End Test Line No:
TestCall BCC: 4
TRUNK PARAMETERS
Codeset to Send Display: 6 Codeset to Send National IEs: 6
Max Message Size to Send: 260 Charge Advice: none
Supplementary Service Protocol: a Digit Handling (in/out): enbloc/enbloc

Trunk Hunt: descend
Digital Loss Group: 13
Incoming Calling Number - Delete: Insert: Format:
Bit Rate: 1200 Synchronization: async Duplex: full
Disconnect Supervision - In? y Out? n
Answer Supervision Timeout: 0

TRUNK FEATURES
ACA Assignment? n Measured: none Wideband Support? n
Maintenance Tests? y
Data Restriction? n NCA-TSC Trunk Member:
Send Name: y Send Calling Number: y
Used for DCS? n
Suppress # Outpulsing? n Format: public
Outgoing Channel ID Encoding: preferred UUI IE Treatment: service-provider

Replace Restricted Numbers? n
Replace Unavailable Numbers? n
Send Connected Number: y
Modify Tandem Calling Number? n
Send UUI IE? y
Send UCID? n
Send Codeset 6/7 LAI IE? n Ds1 Echo Cancellation? n

US NI Delayed Calling Name Update? n

SBS? n Network (Japan) Needs Connect Before Disconnect? n



Any ideas???

Andre
 
We had a similar thing last week and what fixed it was by adding our extension range in public-unknown-numbering 6(length of our extensions) This is our entry :



6(ext length)
372(extn code, first 3 digits of extn as the all start with 372)
99 (voicemail trunk group)
6 (cpn prefix)

When you do a trace it should then show the number.



 
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