Calling Main # causes wrong extension to ring

[rwalscheid]

I have a Norstar MICS system and I'm setting up a voice mail box (Answer DN 333) to ring on multiple phones. No set is configured with this DN, I just created the guest mailbox 333. I configured another phone (extension 268) to have DN 333 "Appear&Ring" on it (which I've got working for other DN's), but when I dial into my company's main phone line, the phone that has DN 333 programmed to "Appear&Ring" starts ringing and the display (it's a M7310 model phone) shows "#######>333" (where ####### is my main phone line #). So it not only rings the extention that it's supposed to for the main line, it also now rings to this phone.

Any ideas? Is it because I don't have a phone that's configured with extension 333 anywhere in the company? It seems to only happen with phones that aren't "live".

 

[phoneguyquebec]

check if your 333 have access and ring to line 1 and 2
(default value) so every time you receive calls on these lines the extension they have that answer dn will ring

Michel Renaud

http://www.comm-inter-tel.com

mrenaud@comm-inter-tel.com

 

[ThePhoneGURU]

rwalscheid
"I configured another phone (extension 268) to have DN 333 "Appear&Ring" on it"
How did you do this? Do mean via Answer DN?
Do you mean you went into DN 333 and made it appear and ring for lines 1 etc?
"the phone that has DN 333 programmed to "Appear&Ring" starts ringing"..isn't that what you just told the system to do?
What is it that you want accomplish?

 

[Sphoneman]

See line 6 of ThePhoneguu's reponsse.

Steve
tele-dataservices.com

 

[rwalscheid]

Sorry, it seems there is a definite need fo clarification...

ThePhoneGURU-
1a. I went into the system configuration and added DN 333 to phone 268 via "Answer DN". This is not the primary DN of the phone, it just rings to a different button (not line 1 or 2).

1b. And yes, I want DN 333 to ring on my set (268), but only when dialed from another phone on the system. The problem I'm having is when I call our main external phone pool (xxx-xxx-xxxx) from my cell phone, my set (268) starts to ring with "xxxxxxx>333 jdoe" in the display as if I were the receptionist. I am not the receptionist and we do not have DIDs (unfortuantely... one of those things with starting a new job inhieriting old systems and don't know alot about norstar key systems). We have 24 POTs lines and vmail 3.x with old software (not T1 compatible).

ThePhoneGURU & Sphoneman
1. What I am trying to accomplish: Create a non-existent Voicemail # on a DN (333) that has not been assigned to any phone set and have it ring as a secondary # on 4 different phone sets when dialed internally or through the system attendant. I am not looking to create a phone pool with a "live" phone number assigned to it, I just want an internal "hotline" ringing to people's existing phones without changing their already-assigned DN's. What's weird is that I'm able to accomplish this if I want my DN (268) to ring on the 4 employee's existing sets (DN's 310, 249, 301, and 256). I only have a problem when I create a guest voicemail box on DN's that have not been assigned to phone sets.

Please let me know if I did a little better job explaining this time. Thanks!!!

 

[luv2ski]

i would like to be the first one on this post to say....

get yourself a qualified vendor and have them train ya on the basic fuctionality of the norstar product line....


you said" I am not the receptionist and we do not have DIDs (unfortuantely... one of those things with starting a new job inhieriting old systems and don't know alot about norstar key systems)."

bingo

ski season has started