Calling Line ID not displayed if call is forwarded from another

[bluerigsby]

If a call to a local DDI is missed, it rolls to the attendant by default. However the attendant cannot see the originating callers ID only the phone that forwarded the call.

Is there a setting in the customer data block that extends caller ID under these conditions?

 

[Firebird Scrambler]

You might need to confirm that the incoming caller did send their number in. It's best to see if you can capture the CDR data.

Firebird Scrambler

Nortel & Avaya Meridian 1 / Succession & BCM / Norstar Programmer

Website =

http://somertel.com

 

[korvettekarl]

I have the same problem. It was working until some unknow person changed my programming. I installed this system over 15 years ago. I know the CDR is capturing the data. Is it in CDB or RDB? Can't seem to remember where this is programmed.