Calling between Call Manager and Avaya Definity

[vac22]

I have a Cisco Call Manager Version 4 linked to an Avaya Definity G3r si version6 via a QSig link (DS1) At the moment I can call internally from the Definity to the Call Manager without any problem, calling from the Call Manager to the Definity is not working at all, all I get is an unknown tone.

Can anyone help?

Many thanks

 

[BuckWeet]

is it a tone from the G3??

too bad you don't have a later version of definity, then you could do (list trace tac #) that would help you troubleshoot..


BuckWeet

 

[vac22]

I am fairly sure it is a tone from the Call Manager, I can monitor the trunk on the G3 side and do not see any activity at all, but not entirely if I should or not due to the call not completing.

I was not sure if I would have to make some sort of change on the G3 to enable the call to complete on the G3 side?

Many thanks

Vac22

 

[BuckWeet]

well, we need to make sure that the call is even hitting the G3 side..

debug voice port activity if you can to see if its trying to bring a trunk up..

have you verified on the definity side the CORs (just to make sure its not a permissions issue on that side)


BuckWeet

 

[vac22]

Thanks for your help Buckweet,

Problem solved after a long look at the Call Manager, looks as if the setting "Inhibit restarts at PRI initialization" was set on the Call Manager gateway, took this off and calls were enabled.

Thanks again.