I was not sure how to title this thread but here is the explanation. CM and all relevant servers are release 10. I have a department with a few SIP desk phones (J169) that are all logged in as 111-222-3333. The department also has a wireless (Spectralink 8440) extension logged in as this same number for when they are off the floor and still need to answer the main line. The problem comes in when there are people in the department and a tech has taken the phone to another floor to run an EKG. The department needs to call the tech and ask them to pickup another room while they are on the floor. When the try to call their department number (same as the wireless phone), it goes to voicemail because of their coverage path. I have thought about changing the extension on the wireless phone and just having them call forward their department number when they are all out of the department, but they are used to the old Nortel where this was not an issue.
Am I missing something?? I know when I'm on the phone and a second call comes in, it rings my desk phone before covering to voicemail, so I guess this is what confuses me as to why the CM thinks the line is busy?
Am I missing something?? I know when I'm on the phone and a second call comes in, it rings my desk phone before covering to voicemail, so I guess this is what confuses me as to why the CM thinks the line is busy?