Callers not getting to voice app after no answer 1

[captnamo]

Goal: We want to add a ringing line appearance of x4745 to the receptionist’s phone, but have it function separately from the receptionist’s phone. If no one answers or it’s busy, it should go to a voice application (auto attendant) (SDN 6739017). I can dial 6739017 and hear the correct auto attendant recording from my phone. But, dialing 4745, after 4 rings, it gets a generic voicemail greeting for the right extension, but not the auto attendant. I can’t figure out why. Here’s what I’ve done:

[highlight #FCE94F]1. Created a 500 set TN for x4745, not cross connected to any phone, it is MARP’d, and has HUNT and FDN set to phantom set, DN 6739017. Here’s the TN (copied from another set):[/highlight]

DN 4745
CPND
NAME GLAI
XPLN 24
DISPLAY_FMT FIRST,LAST
TYPE MIX
TN 008 0 07 04 MARP DES AGTECH 7 SEP 2016
TN 008 0 03 03 V KEY 05 DES ADM 7 SEP 2016
(2616)


DES

DES AGTECH
TN 008 0 07 04 VIRTUAL
TYPE 500
CDEN 4D
CUST 0
ERL 00001
WRLS NO
DN 4745 0 MARP
CPND
NAME GLAI
XPLN 24
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT 6739017
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 49
XLST
SCI 0
SCPW
CLS CTD DTN FBD XFA WTA THFD FNA HTD ONS
LPR XRA AGRD CWD SWD PUA MWA RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6A CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUA DPUA CFXA ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
CDMR PRED MCDD T87D PKCH MPTD
RCO 0
PLEV 02
PUID
AACS NO
MLWU_LANG 0
FTR CFW 4
FTR SCC 1211
FTR SSU 0000
FTR PHD
FTR FDN 6739017
FTR RDL 16
DATE 7 SEP 2016

[highlight #FCE94F]2. I added x4745 as an SCR on receptionist’s key 5. Here’s her TNB[/highlight]

DES ADM
TN 008 0 03 03 VIRTUAL
TYPE 2616
CDEN 8D
CTYP XDLC
CUST 0
AOM 0
ERL 1
FDN 4170
TGAR 1
LDN NO
NCOS 6
SGRP 0
RNPG 26
SCI 0
SSU 0000
XLST
SCPW
CLS CTD FBD WTA LPR PUA MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRA NID OLA VCE DRG1
POD DSX VMD SLKD CCSD SWD LND CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUA DPUA DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR PRED MCDD T87D PKCH
CPND_LANG ENG
RCO 0
HUNT 4170
LHK 1
LPK 1
PLEV 02
PUID
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 4852 78 MARP
CPND
NAME PAM
XPLN 17
DISPLAY_FMT FIRST,LAST
01 SCR 7852 78 MARP
CPND
NAME PAM
XPLN 17
DISPLAY_FMT FIRST,LAST
02 TRN
03 AO6
04 CFW 4 4689
05 SCR 4745 16
CPND
NAME GLAI
XPLN 24
DISPLAY_FMT FIRST,LAST
06 MWK 4170
07
08 SCN 4850 78
CPND
NAME MARK
XPLN 13
DISPLAY_FMT FIRST,LAST
09 SCN 4851 78
CPND
NAME SHANNON
XPLN 14
DISPLAY_FMT FIRST,LAST
10 SCN 4892 78
CPND
NAME PAUL
XPLN 13
DISPLAY_FMT FIRST,LAST
11 SCN 4893 78
CPND
NAME BECKY
XPLN 14
DISPLAY_FMT FIRST,LAST
12 DSP
13 RNP
14 SSU 0000
15
DATE 7 SEP 2016

[highlight #FCE94F]3. Here’s the TNB for the phantom 500 set for x6739017 which is DCFW to voicemail (x4170).[/highlight]

DES JUV
TN 092 0 06 08 PHANTOM
TYPE 500
CDEN 4D
CUST 0
ERL 00000
WRLS NO
DN 6739017 0 MARP
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 7
SGRP 0
RNPG 0
XLST
SCI 0
SCPW
CLS UNR DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD AGRD CWD SWD MWD RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD SDND
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
CDMR PRED MCDD T87D PKCH MPTD
PLEV 02
PUID
AACS NO
MLWU_LANG 0
FTR DCFW 4 4170
DATE 7 SEP 2016

Any suggestions as to why I’m not getting to my application will be appreciated.

 

[StanleySteamer]

The thing to keep in mind is that CallPilot always treats a call based on the number that was originally dialed. It doesn't matter if you forward to another DN before the call goes to CallPilot - it will always look at what was dialed.

So you need to put 4745 in the SDN table and assign the voice application.

Since the receptionist phone already has HUNT and FDN to CallPilot you don't really need the 500 TN. And you don't need the phantom TN either. If 4745 is MARP on the receptionist phone when someone calls it will ring 4 times then go to 4170. Callpilot will see that 4745 was the number dialed and give the SDN treatment.

 

[captnamo]

Thanks for your reply, StanleySteamer!

The receptionist will be answering the phone for two different entities on the same phone: the planning department and the AgTech Incubator (new x4745). She often hard forwards her phone set to another employee when she's away from the front desk. The Incubator line needs to go to the auto attendant in all cases and not be affected by her hard forwarding her set. Thus, the requirement for the 500 set gymnastics.

So, based on your response above, I'll try to change the SDN for the voice app to 4745, out the ACD DN, and change the HUNT and FDN on the 500 set to voicemail and see if that solves my trouble.

Thanks again!

 

[captnamo]

Correction: outed the phantom, not ACD DN. Test call successfully made it to the auto attendant after 4 rings no answer. Thanks again!