Callers get endless ring

[Mig2008]

Hi everyone,

Every 10th and 12th caller to the call center at my office gets an endless ring while everyone else go through to the IVR perfectly?

I have checked all the groups, and errors I can think of and cant find anything that would explain this.

I have a definity G3R8, and I am NOT an expert on this!

Any ideas?

Thanks

Miguel

 

[phonepd]

I would look at the queue size for the IVR hunt group.

 

[Mig2008]

Hi,

I increased the queue size, but no joy.
If I call the 877 number the IVR will pick up the first 7 times, the 8th it will ring only, then when I redial it picks it up again, until I redial for the 12th time...

I have no idea.

Thank you for the continuing help,

Miguel

 

[Slanj]

Have you checked the IVR config? You may have assigned a different IVR to some of the inbound channels (i.e. 8 and 12) on that one inbound number. Can you post more details on the IVR - make, model, function, entry and exit points, etc?

 

[orypecos]

Have you statused the incoming trunk to see if there is a member out of service?

Da-vi'do Juan-is'imo
P.S. For the best response to a question, read FAQ222-2244. Also give the type & version of your voice mail & pbx & preview your post to make sure it is complete & understandable. Please answer all questions so that I may have the info to assist you. Leaving a post on how you fixed the problem will also be appreciated.

 

[Mig2008]

Hi orypecos,

I have checked the incoming trunk group, and indeed there was 3 members out of service, I took them out of the trunk group, I believe that the problem will not go away until I add at least one more working member.

Thanks guys!!

 

[4merAvaya]

If the trunks from the LEC are defective, removing them from the trunk group will not solve the problem. They are in a hunt-group in the CO and it will keep hitting the bad trunks until they are fixed or removed from the hunting.

Kevin