Caller Toll Restricted

[littlebigstu]

Hi Guys,

Lookin for some advice, Im not a Guru by any stretch of the imagination on Avaya's when it comes to Call Routing within ARS etc I am currently having the following issue after an upgrade from Definity G3R to 8720's.

It seems to only be on some specific numbers, yet we can dial the number from Cell / Mobile Phones.

LIST TRACE

tone-receiver 01AXX01 cid
active station 68014 cid
dial 901142744XXX# route:ARS
denial event 1796: Caller TOLL Restricted D1=0xd D2=0x216b
denial event 1751: No AAR/ARS route pat/pref D1=0xd
D2=0x111c0019
dial 901142744XXX# route:ARS
denial station 68014 cid 0x216b
idle station 68014 cid 0x216b

 

[4merAvaya]

It looks like you are trying to dial an international number (011). From the command line do 'list ars analysis'. The 011 entries are usually at the beginning. It should point to either a partitioned group (px) or to a route pattern. If it's not there you will have to creat an entry.

Kevin