caller on the phone tone

[milkshake456]

We have upgraded from a system 75 to IP 500 unit. I have one feature that i cannot find that we had with the system75, When a caller called and the user was on the phone we heard a ring busy tone. Now we only hear a ring and the caller does not know if the user on the other end is one the phone or just not there. Can a ring busy tone be configured on the ip office?

Thank You

 

[tlpeter]

Probably call waithing is turned on so you will not get busy tone
If you have 5410 or 5420 or the 5610/21 then you can make a button for the user you want to see BLF ( busy lamp field)
If he is on a call you will see that on your phone


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[mattKnight]

Or if the system uses DS54XX phones
Reduce the number of Call appearance keys to 2 (5410 or higher)
and put a tick in Reserve Last CA on the telephony tab for each user

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[IPOfficeIreland]

also untick voicemail for the user.

a good feature for ip office would be the ability to direct external calls to voicemail but give internal busy.

 

[jamie77]

And also visa versa TT. I have a couple of customer (and someone posted here recently) wanting internal to go to vm and external get busy!

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[IPOfficeIreland]

It's the simple things Jamie where Avaya let's us down, would you agree?

 

[jamie77]

100%

Setting muliple groups/DDI'd into night service with one button is another bug bear of mine. I know this can be done but I find it rubbish.

Send emails to iponfr at avaya dot com (new feature request)

Jamie Green

ACA:Implement - IP Office
ACS:Implement - IP Office

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[IPOfficeIreland]

will start compiling my list so!!