Caller name display

[busman77]

I have a lot of users configured in CallManager (4.2) simply so that they appear in the Corporate directory - they do not have devices associated. Is there any way to make phones display the incoming user's name instead of the incoming number?

 

[pndscm]

When you build the phones, put the User's name in the Alerting Name field and the Display field on the Directory NUmber Configuration page.

 

[busman77]

Thanks, but I probably didn't make it clear that these "users" do not have phones - they are external numbers that are created as users so that they appear in the Corporate directory. Internal users names appear correctly, as they are configured in the Alerting field.

 

[pndscm]

Sorry, your post was clear, I was dazing when I read it the first time. Unless your gateways support incoming CallerID name and number, I don't know of any way to get this done.

 

[Iwontremember]

would a cti route point solve this. I have several users who do not have Cisco phones or just vm or just work from home.

 

[busman77]

I have now downloaded and configured a thiurd party utility - CallTracer from

http://www.voip-tools.org

Thanks