Caller list on IP 1230's not working

[tomlinsonm]

Hi, yesterday I noticed this not working on IP sets. The "Caller" list. When I press it says "Searching"..... then after a while it says "server error, try later"

Any ideas?
Thx,
mT

 

[KCFLHRC]

Sounds like the server running Personal Directory is down. Go into the PBX, LD 117, and type stat serv . My guess is you will see a server off line

 

[tomlinsonm]

Looks like its up:
stat serv

NODE ELANIP LDR SRV PBXLINK HOSTNAME
ID STATE
1 172.19.3.8 YES Avaya CPDC LINK UP aipvoip.omnihotels.net
APPS: LTPS VTRK
PBXLINK DATE: 10/11/2015
PBXLINK TIME: 08:35:14
CONNECTID: 51870f8
APPLICATION NODE ID: 1
Sets: [reg - 00142] [busy - 00005] [dvla - 00000]
VTRK: [reg - 00000] [busy - 00000]
SIPL VTRK: [reg - 00000] [busy - 00000]
SIGNALLING SERVER CAPACITY (SSRC): 4096
Type: Avaya CPDC
Location: 0 0 5
Product Eng.Code: NTDW54AAE60003
Serial Number: NNTMC900KLFTCPDC
Memory Size: 2048 MB
Disk Size 232 GB

1 172.19.3.15 NO MC32S LINK UP aipvoipmc1
APPS: VGW
PBXLINK DATE: 10/11/2015
PBXLINK TIME: 08:35:14
CONNECTID: 5186ef8
VGWs: [reg - 00032] [busy - 00002]

1 172.19.3.16 NO MC32S LINK UP aipvoipmc2
APPS: VGW
PBXLINK DATE: 10/11/2015
PBXLINK TIME: 08:35:28
CONNECTID: 5186ff8
VGWs: [reg - 00032] [busy - 00003]

 

[KCFLHRC]

I see, you only have one signal server. Can you get into Element Manager and see if the box is checked for Personal Directory in the Node Configuration?

 

[Tacosoup]

If it just stopped working, you may need to do "appstart pd restart" from command line on the SS

** Proofread carefully to see if you any words out.