We just installed an Avaya IP Office 500 with pots lines and are having issues with caller id. We can get caller id on all lines. The problem is that the customer wants to see caller id when she is on a call. For instance, she takes a call on line one, the call shows name and number, then line 2 starts ringing in. She can't see who is calling on line 2 unless she puts line 1 on hold. Does anyone know if there is a fix or a work a round for this?
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caller id
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amriddle01
Programmer
Turn on "Answer Pre-Select" for the users, then you just press the down arrow/select the alerting button (depending on handsets) and you will see the second caller id 
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Telecomboy
Programmer
It's a call setting in the phone itself. Play around with the menu and you will find it. Otherwise, search this forum as this has been discussed many times.
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