Caller ID

[Armstrong2012]

Is there a way to get numbers outside of our system, such as my cell-phone or another number with caller-id activated, to show up as the name instead of the number on the phone display when they dial in?

 

[Armstrong2012]

Or, is there a way to hard code a caller-id display from a specific outside incoming call number?

 

[demanding]

Yes - we do this for calls from our external Help Desk provider. We have a dummy station set up in the system - see below for all settings:
display cor 11
CLASS OF RESTRICTION

COR Number: 11
COR Description: GENERAL ADMIN & VDNs

FRL: 5 APLT? y
Can Be Service Observed? n Calling Party Restriction: none
Can Be A Service Observer? n Called Party Restriction: none
Time of Day Chart: 1 Forced Entry of Account Codes? n
Priority Queuing? n Direct Agent Calling? n
Restriction Override: none Facility Access Trunk Test? n
Restricted Call List? n Can Change Coverage? y

Access to MCT? y Fully Restricted Service? n
Group II Category For MFC: 7 Hear VDN of Origin Annc.? n
Send ANI for MFE? n Add/Remove Agent Skills? n
MF ANI Prefix: Automatic Charge Display? n
Hear System Music on Hold? y PASTE (Display PBX Data on Phone)? n
Can Be Picked Up By Directed Call Pickup? y
Can Use Directed Call Pickup? n
Group Controlled Restriction: inactive


CLASS OF SERVICE COS Group: 4 COS Name:

0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15
Auto Callback n y y n y n y n y n y n y n y n
Call Fwd-All Calls n y n y y n n y y n n y y n n y
Data Privacy n y n n n y y y y n n n n y y y
Priority Calling n y n n n n n n n y y y y y y y
Console Permissions n n n n n n n n n n n n n n n n
Off-hook Alert n n n n n n n n n n n n n n n n
Client Room n n n n n n n n n n n n n n n n
Restrict Call Fwd-Off Net y y y y y y y y y y y y y y y y
Call Forwarding Busy/DA n n n n n n n n n n n n n n n n
Personal Station Access (PSA) n n n n n n n n n n n n n n n n
Extended Forwarding All n n n n n n n n n n n n n n n n
Extended Forwarding B/DA n n n n n n n n n n n n n n n n
Trk-to-Trk Transfer Override n n n n n n n n n n n n n n n n
QSIG Call Offer Originations n n n n n n n n n n n n n n n n
Contact Closure Activation n n n n n n n n n n n n n n n n
Automatic Exclusion n n n n n n n n n n n n n n n n
VIP Caller n n n n n n n n n n n n n n n n
Masking CPN/Name Override n n n n n n n n n n n n n n n n
Call Forwarding Enhanced y y y y y y y y y y y y y y y y
Priority Ip Video n n n n n n n n n n n n n n n n
Ad-hoc Video Conferencing n n n n n n n n n n n n n n n n


HERE - YOU PUT IN THE NUMBER YOU WANT TO USE WHERE THE XS ARE:

change off-pbx-telephone station-mapping 121015 Page 1 of 3
STATIONS WITH OFF-PBX TELEPHONE INTEGRATION

Station Application Dial CC Phone Number Trunk Config Dual
Extension Prefix Selection Set Mode
12-1015 EC500 - XXXXXXXXXX ars 1


Station Appl Call Mapping Calls Bridged Location
Extension Name Limit Mode Allowed Calls
12-1015 EC500 1 both all none


NOTE - your dummy extension can be named whatever you want but put a block infront of it so it does not display the extension in your directory:


STATION

Extension: 12-1015 Lock Messages? n BCC: 0
Type: 9650 Security Code: * TN: 12
Port: S00993 Coverage Path 1: COR: 11
Name: ~~ Help Desk Coverage Path 2: COS: 4
Hunt-to Station:

 

[fataldata]

First it depends on whether that user makes a call to you with a carrier that delivers Name data. Then the same issue applies to your systems trunk carrier and whether they deliver name data.
I have noticed that I get name delivery from my Avaya contacts so we are apparently set up for it. However it is rare that I see names from outside lines delivered to my display. I'm betting it will be more prevalent as the use of SIP trunking expands.

It's my suspicion that Avaya may be using some Public SIP Trunks.

 

[DAVIDPAYNE]

You could do something useing "off pbx station". You would assigned the phone number to a person extension. Then any time they called into the office. The person they where calling would see your name and extension pop up on there phone.

 

[Armstrong2012]

Wow thanks! That is exactly what I needed!

 

[Armstrong2012]

@fataldata, I have noticed that as well.