Caller ID

[jmitchell1980]

Just upgraded a customer from 4_4_12 to 6_0_63, multi site but I only have an issue with only 1 of the sites with a PRI, since the upgrade every call that goes out shows up as unknown. I have checked the pretranslator and used the test tool and it does say that it is sending the correct CLID. Has anyone had this issue before?

I am sure there is a setting somewhere that is stopping the proper CLID from being sent.

TIA

 

[engjohn]

did you set the PreTranslatorISDNNumberType in the pretranslator to the correct settings for your PRI?

After setting that and testing again with the dial plan test tool and actual calls, I would contact the pri vendor and make sure that they are receiving the digits as they may be masking what you are sending.

 

[jmitchell1980]

I have never written a pretranslator to include that. What would it look like, I do have a pretranslator to send out the CLID and it does show in the test tool, however it does say that it would send the number but the type is unknown. I just checked some other customers dial plans and that is the case even if it is sending the CLID out.

 

[engjohn]

yes, it will still send out the callerID number, but with that command you can set the ISDN type to send the number as.

PreTranslatorISDNNumberType {nPreTranslatorId} {nISDNNumberType}

ISDNNumberType types for ETSI are as follows: (0, default) unknown;
(1) international; (2) national; (3) network; (4) subscriber

Most PRIs that I install are B8ZS NI2 <-National2
Here is how I put it in all my Dialplans

PreTranslator Create 2 Outbound Caller ID
PreTranslatorISDNNumberType 2 2
Pretranslators go here...

 

[jmitchell1980]

Thanks for the replies I got it figured out, needs to be set to national