Caller ID

[wwwedward]

This is simple but I amnot finding the answer.

How do you get the caller id infromation to display on a phone set.. We have a couple of sets that display the line number.. if we hit a caller id button the information is displayed.. but I know it will display automatically??

 

[phitzer]

what type of system and what release?????????????

 

[wwwedward]

norstar ICS rel 09

 

[jeffkoeh]

sure it is

 

[senk1s]

software rel is what drdebug was asking - present is rel 7

the type of system is "compact" or "modular" ICS

Prior to rel 6, only one extension can get caller ID while the call is ringing in a MICS

If it is later than that, then the ringing lines have to be enabled to get callerID under telco features of the required sets

 

[wwwedward]

modular ics , I am not sure of the software version, but all the extensions ahve caller id while the call is ringing except for a two extensions.. I think they are just set-up incorrectly...

 

[larry312]

under Terminals and Sets and Line access, there should be a place for Telco Features. Make sure that caller id is set to yes for each ringing line on each set.

 

[bkrike]

under the same setting as the previous post, there are options for "1stDisplay." They can be name, number, or line. You may have "line" enabled. -change to name or number