Caller ID with relation to Directory listing.

[upinflamezzz]

Using IP Office Manager 10.0 (61)

I have the cell phones of all my personnel and drivers added into the directory in this format 9XXXXXXXXXX. When someone from this directory calls in directly to the extension of via the AA it does not reveal their caller ID as specified in the directory. External calls from other places DO pick up call ID though. I thought it might be something in the incoming call route. Anyone have any ID on where to look? Thanks.

 

[socalsteve]

· Caller Name Matching
Directory records are also used to associate a name with the dialled number on outgoing calls or the received CLI on incoming calls. When name matching is being done, a match in the user's personal directory overrides any match in the system directory. Note that some user applications also have their own user directory.

· SoftConsole applications have their own user directories which are also used by the applications name matching. Matches in the application directory may lead to the application displaying a different name from that shown on the phone.

· Name matching is not performed when a name is supplied with the incoming call, for example QSIG trunks. Release 8.0+: On SIP trunks the use of the name matching or the name supplied by the trunk can be selected using the Default Name Priority setting (System | Telephony | Telephony). This setting can also be adjusted on individual SIP lines to override the system setting.

· Directory name matching is not supported for DECT handsets.



Directory Special Characters

The following characters are supported in directory records. They are supported in both system configuration records and in imported records.

· ? = Any Digit
Directory records containing a ? are only used for name matching against the dialed or received digits on outgoing or incoming. They are not included in the directory of numbers to dial available to users through their phones or applications. The wildcard can be used in any position but typically would be used at the end of the number.

· In the following example, any calls where the dialed or received number is 10 digits long and starts 732555 will have the display name Homdel associated with them.

· Name: Holmdel

· Number: 9732555????

· ( and ) brackets = Optional Digits
These brackets are frequently used to enclose an optional portion of a number, typically the area code. Only one pair of brackets are supported in a number. Records containing digits inside ( ) brackets are used for both name matching or user dialling. When used for name matching, the dialed or received digits are compared to the directory number with and without the ( ) enclosed digits. When used for dialling from a phone or application directory, the full string is dialed with the ( ) brackets removed.

· The following example is a local number. When dialed by users they are likely to dial just the local number. However on incoming calls, for the CLI the telephony provider includes the full area code. Using the ( ) to enclose the area code digits, it is possible for the single directory record to be used for both incoming and outgoing calls.

· Name: Raj Garden

· Number: 9(01707)373386

· Space and - Characters
Directory records can also contain spaces and - characters. These will be ignored during name matching and dialing from the directory.