Caller ID Shows our number and Calling Number

[MorpheusWin2K]

We have an Option 11c with Succession 4.5 with 1 PRI.

Last week we added 3 did numbers to our pri and I did this by creating an IDC Table for these 3 numbers, along with our Main number on the PRI. Now whenever a call comes in, our display shows the Name of the Calling Party followed by -201-555-5555 (our number) and then 444-4444(The calling party number).

What do I need to do to have just the name and number of the calling party displayed, the way it was before I implemented the IDC Table?

Thanks

 

[phonz1]

can you post your IDC table and inbound route?

 

[MorpheusWin2K]

Here is the IDC Table. When you say the Inbound Route are you referring to the RDB?

DCNO 2
IDGT CDGT
2014570550 8550
2014897400 7700
2014890439 5800
2014897004 7004

 

[phonz1]

yes, the inbound RDB

 

[MorpheusWin2K]

Here is our RDB for the PRI:

TYPE RDB
CUST 00
DMOD
ROUT 1
DES PRI
TKTP DID
M911_ANI NO
M911_TONE NO
NPID_TBL_NUM 0
SAT NO
RCLS EXT
VTRK NO
NODE
DTRK YES
BRIP NO
DGTP PRI
ISDN YES
MODE PRA
IFC NI2
CBCR NO
NCOS 0
SBN NO
PNI 00000
NCNA YES
NCRD NO
CHTY BCH
CPFXS YES
CPUB OFF
DAPC NO
BCOT 0
INTC NO
DSEL 3VCE
PTYP PRI
AUTO NO
DNIS YES
NDGT 10
WDGT L
DDLY NO
DCDR NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 890
TCPP NO
PII NO
TARG 02
CLEN 1
BILN NO
OABS
INST
IDC YES
DCNO 2 *
NDNO 2
DNAM NO
ICIS YES
TIMR ICF 512
OGF 512
EOD 13952
NRD 10112
DDL 70
ODT 4096


PAGE 002

RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096
DRNG NO
CDR NO
MUS NO
EQAR NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
TTBL 0
ATAN NO
PLEV 2
MCTS NO
ALRM NO
ART 0
SGRP 0
ARDN NO
AACR NO

 

[phonz1]

Ok, I would enable dch messaging in LD96 and see the calls coming in. You don't have too much to say about inbound CLID, that is from the telco

 

[acewarlock]

Those 3 you added arn't DID's, they are just numbers you have the telco pointing to your PRI and they are sending 10 digits to you so they are sending the CLID of that 10 digit number. I personally just have the Telco point each one of them to a different DID number in my DID range and then I can use an ACD to send it where ever I want using NCFW.




This is a Signature and not part of the answer, it appears on every reply.

This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[M1PBXtech]

In the route data block was the prompt "DNIS=YES" just changed last week too? The DNIS flagged yes may be what is causing the DID number to stay with the call. It can be no and the IDC table will still work.

 

[MorpheusWin2K]

I had to change the DNIS from No to Yes to get it to work. When it is set to "NO", then all calls go straight to the receptionist at a 2250 console.