Caller ID Ring / Display

[JoeyCanolie]

After reading all the posts of the past it seems like i should talk about Caller ID not working at all for the 16th time while my AA is set to 0.

Anyhow...
Here is my problem I have Caller ID working with AA (3 Rings BTW)...
But when a call comes through since there are 3 rings it rings the Reception desk once. Is there a way to turn off the ring if a caller is ringing to AA.

2. Since i am using AA is there a way to change the display of the forwarded call after it leaves AA. I tried to change the Telco settings on recption. All the others say no lines assigned. Maybe Telco Features in the VM ext.????

Again thanks to all that reply, i always appreciate the responses. You guys make me look like a hero...

Thanks
Eric

 

[bkrike]

remove the line ringing from the recep (make them appear only)
If it still rings, set DRT to prime= NO, or change the DRT timer, or make the VM prime.

I don’t understand your second question. If the AA answers and transfers a call to a DN, the CLID should show up. If it does not, yes you can try changing the Telco features of the VM DN's, but I don’t think I have ever had to do that.

 

[nortelnorstar]

Qustion2: What do you want to change the display to? You should not have to do anything to see CLID on a AA transfered call.

Marv

http://www.telemarv.ca

 

[JoeyCanolie]

Ok First problem worked great thank you.
As for the second. The caller id info is coming over but only displays the name. Prior to pickup Is there a way to have it display the number instead, or the name. I can change this in TELCO FEATURES on the reception phone who has lines assigned. But on a regular handset that gets calls from the AA i cannot. This isnt an urgent matter just some BS, but i know someone here will ask to show the number first before pickup.

Thanks
Eric

 

[jerryreeve]

Use feature 811 to show info about the call.

You can try to change the 1stDisplay under terminals&sets->telcoFeatures->1stDisplay: and see if it will make a difference, I don't think it will but go ahead and try on the reception phone.

----------------------------
JerryReeve
Communications Systems Int'l
com-sys.com

 

[DigitalMind]

maybe make sure the 1st display for the VM DN is also the number and not the name .. (just a guess)

 

[Justatec]

nder sets there is a opt to change naneor number,that should help

 

[Justatec]

Try again under sets then under log options you can change from names first to number, That should help, sorry cant see well..