Caller ID Partner ACS Rls. 6.0

[Zihuacarter]

Have a partner ACS 308 Rls 6.0 Customer has an 18D euro style phone and i can not get the caller ID to display name & number at the same time. Have a caller id button and it switches between name & number so i know phone co is sending both. Customer said he used to get name and number on ACS system we replaced that was hit by lightning. Any suggestions

 

[Telecomboy]

Hit Feature 59 from any phone with a display, it will tell you the exact release. They probably had a later release R6 than you replaced with. The R6 had some patches.

 

[Zihuacarter]

Ok Thanks. Will try but documentation says Caller ID name & number works on RLS 4.0 or greater. Is this not correct?

 

[Telecomboy]

I could be wrong as it's been a while, but When name and number first came out you had to toggle between name and number. I thought it was a version of r6 that allowed both name/number on the screen at the same time.

 

[Zihuacarter]

OK thanks, I will check it out. You are probably right. I do not do a lot of Partner systems. Mostly Nortel

 

[Telecomboy]

I just did a quick search, it was the latest R6 patch that allowed simultaneous name/number. The first release of R6 you still had to toggle. That's probably the issue. You can get the upgrade patch pretty easily though on the secondary market.

 

[Zihuacarter]

thanks