Caller ID on VM Pro Outcalling

[clindsay1]

thread940-1679970

We have an emergency mailbox that is configured for outcalling to cell phones to let us know there is a message in there. The problem we are having is that when it is ringing the cell phone, it is displaying "blocked" for the caller ID. The phone that the mailbox is associated with will display the correct caller ID. I cannot figure out where to configure it to display the correct caller ID for outcalling. It only shows block when outcalling is in use. If I pick up the handset and place an outbound call to my cell phone it works perfect. Any ideas?

 

[intrigrant]

There can be a number of reasons why the outgoing call from VM shows "Blocking".
What trunks are used, how the shortcodes are used, how ARS is setup
Not that easy to answer..

 

[stownsend]

We Configured a Special ARS for the VM Call out. We defined a shortcode that uses the new ARS and the Outcalling uses that shortcode instead of the typical 9.

In ARS we have defined the Lines/Trucks to use and altered the Caller ID on them to show the number we want so the recipient of the call knows that its coming from the VM System.

Short Code 84N Dial N via ARS 52
ARS 52 uses SIP Trunk Line Groups.

Though if you have ISDN/PRI you can Alter the Caller ID here​

Nsixxxxxxxxxx (replace xxxxxxxxxx with CLID info to be sent)"​

SIP trunk Line URI has a Defined CALLER ID

Scott<-