CALLER ID ON TIELINE

[coniglio]

long story short, we have a tieline between two offices. A tech accidentally changed something on the route from my office to far end so that far end sees our seven-digit number instead of our individual DNs, and that's incorrect (they should just see our DNs). When far end calls us the caller ID is fine (tech only messed up my end). I called far end and did a trace and calling number does show my full seven-digit #. when I trace far end calling me calling number shows four-digit DN (again, which is correct). Any simple way to fix this? I've printed both routes (theirs and mine) and can't figure it out. Many, many thanks in advance.

 

[coniglio]

This is the printout of the DMI table on the route that handles my tieline. Someone above said the CTYP should be set to CDP:
DMI 1
DEL 2
CTYP NCHG

Previously we were seeing each others' full ten-digit phone numbers (this occurred after we replaced existing T1 with PRI) we want to simply see each others' names and exts.
thanks.

 

[agpham]

So the above print out works for you and successfully stripped out the extra digits on internal calls? You still get good CLID from outside PSTN calls?


---

Andy Pham, ACS/FS-IT
Honeywell International, Inc.
andy.pham@honeywell.com

 

[coniglio]

no, I wasn't clear. This route only handles traffic between our two offices. When we had the tieline with carrier A we saw the two-digit code to access the tieline, plus the far-end's four-digit ext and name. After switching to carrier B, we saw, instead of two-digit access code and ext, their full ten-digit phone number (which is not what we should be seeing). after tech tried fixing it, when I call them my display is correct (two-digit code, ext & name) but they see H plus four-digit ext and name. Everyone's tried fixing this with no luck so far so I don't even know if it can be remedied. Thank you.

 

[Gary7B]

Hi, did you get a solution to this? We just replaced straight T-1 with PRI and now see 10-digit callerid when employee at site A calls employee at site B. We wish to see employee's name and 3-digit DN just like when employee at site A calls another employee at site A. Please tell me this is possible (and how to make it so).

Thanks, Gary

 

[mluckie1]

Are these point to point t1's. If so the Dchannel should be SL1 on both PBX's. If using CDP use DSC and in DChannel RCAP ND2 or ND1 and MSL if using MSDL for dchannel. Also check PNI's.

 

[johnpoole]

gary, do you have those marked internal or external routes?

john poole
bellsouth business
columbia,sc

 

[rfwhite]

Isn't the key here the change from straight T-1 to PRI? I was under the impression that the switch first checked for the complete number (like supplied across a PRI) then if not finding it displayed the DN as a substitute.

 

[johnpoole]

i don't think that is the case, my pri's between the 81 and remote opt 11's display the same as an internal call. 90 percent of my sets show the main billing number, due to the fact that doctors don't usually give out there did's to patients, but calling a remote office they display their 4 digit ext and name. those routes are marked internal so clid is bypassed for the normal internal display

john poole
bellsouth business
columbia,sc

 

[Gary7B]

That's exactly the way I want mine to work. John, I have RCLS=INT on the RDB if that's what you mean. Do you think TKTP also needs to be TIE instead of DID for that to work?

 

[Gary7B]

My solution was to use a dummy DMI to change CTYP to CDP on a tie-line call. That changed display from seeing 10-digit clid to our 3-digit DN. Just what I wanted. Now, I have to figure out how to see the caller's name in addition to their extension number. Already have NDS on the RCAP. And seeing name and number on external calls just fine.