Caller ID on SMDR on MICS

[randall5]

Is it possible to get Caller ID information from a PRI circuit to be output on the SMDR stream on a MICS V4.0 with a 4.0NAM?

Thanks for any help...

rs

 

[senk1s]

yes ..i'm assuming SMDR6

 

[randall5]

Yes - we have SMDR 6 but Caller Id data does not appear on the call records when we print reports. We are wondering if there is a flag we are missing to enable the Caller ID information to go to the SMDR system.

Any thoughts???

 

[NorstarWiz]

What type of software are you using to process the raw CDR data?

 

[randall5]

Tapit Call accounting.

 

[NorstarWiz]

Good, 1 of 2, that I'm familiar with. Change the setting in system set-up to be Norstar w/ Caller ID delux. That should do it...let me know if it doesn't. I can look at my set up at the office tomorrow morning.

 

[randall5]

We actually had the customer change the setting (good admin) to Norstar with Caller ID delux and it still will not show Caller ID on the reports.

I appreciate the follow up. Any other thoughts would be appreciated..

RS

 

[cowenby]

We're using an SMDR6 on a MICS with PRI, but with a later version, MICS 6.1 MR WI 6.05. We also use custom call accounting software developed in-house. Caller ID info is provided by the SMDR6 in realtime and call detail records, in the following format:

*070904 075829 0159 0008784127 CALLER ID NAME U G

*070904 075829 0159 0008784127 0816 U D

*070904 075851 0159 534 0008784127 CALLER ID NAME U A

*070904 075858 0159 534 0008784127 CALLER ID NAME U R

-------- 07/09/04 07:58:51 LINE = 0159 STN = 534
CALLING NUMBER 0008784127
NAME CALLERS ID NAME
UNKNOWN
DNIS NUMBER 0816
BC = SPEECH
00:00:00 INCOMING CALL RINGING 0:23
LINE = 0001
00:00:07 CALL RELEASED

You can see the output directly by connecting a serial printer to the SMDR data port.

 

[nviles]

I am having problems with Caller ID information on a PRI, but I have an SMDR5. I noticed everyone else is talking about SMDR 6... does anyone know if I can get it to work with SMDR5?