blantonlewis
MIS
I have two incoming line groups set up. One group routes to the main hunt group, answered by the receptionist. The other has a destination of VM:backdoor which obviously dumps them in our 'backdoor' automated attendant so that people can go straight to someone's extension, etc.
We get CLID info on calls coming through the main hunt group.
Anyway, I've confirmed w/ a butt set that I'm getting CLID on the backdoor lines also but when the AA transfers the call it shows as ??.
I wondered if one issue was that the AA picks up ASAP, ie it doesn't wait for rings. Thoughts, anyone?
We get CLID info on calls coming through the main hunt group.
Anyway, I've confirmed w/ a butt set that I'm getting CLID on the backdoor lines also but when the AA transfers the call it shows as ??.
I wondered if one issue was that the AA picks up ASAP, ie it doesn't wait for rings. Thoughts, anyone?