Caller ID on CICS

[faelo]

I recently install a caller ID card on my CICS and enable the display name and number feature. There is way to display the CID before press the line key?

 

[executone]

CLID Info
On a MICS only one phone per line will show the caller ID information automatically. The other phones will need to press feature 811 to see the info. On a CICS you can set it for all phones. Nortel is going to fix this disparity in the new MICS 6.0.1 software due out soon.
On the MICS, caller ID is programmed in LINES>Trunk/Line data> type is loop, and CLID set: xxx where xxx is the set you want the caller ID to come up on for inbound calls. You can make the caller ID show up on more than one phone by using a hunt group - and assign all the phones you want the caller ID to show up on (or you can use feature 811 while the call rings).
You will NOT get automatic caller ID information on the second call to a phone. If the phone is in use the next call that comes in will NOT show the caller ID information without pressing F811 and the ringing line appearance.

 

[MarvO1]

Faelo, To answer your question, the lines have to be set to ring on the set before the info will pop up automatically.

MarvO said it

 

[jerryreeve]

If you want to get into ComputerTelephonyIntegration the CTI 100 will let the data pop on your computer. for more info you would need to look at the instructions for NorstarCTI and Desktop Integration.

JerryReeve
Communications Systems Int'l
com-sys.com