Caller ID on CICS 7.1

[IceDude]

Hey all- I got a weird question for caller id and I'm not sure if it's possible or not...

I got a caller ID enabled for all stations but when the call comes in it shows as "Line 001" etc...

What do I need to do to activate the display to show the number vs. line name?

Thanks in advance.

 

[BombOne]

You need caller ID on the line, you need a caller ID trunk

card, under preferences on each set you can tell it if you

want caller name or number to be primary display.

 

[IceDude]

BombOne - Thanks for a quick reply bro.

I know I have the caller ID coming from the telco. When I bought the CICS 7.1 it was supposed to come with the caller ID trunk card. I guess I might be missing the trunk card cause i checked with telco if the caller ID was in fact functioning and they said yes... Thanks again.

 

[RikRodgers]

A Caller ID card is labeled CI at the top of the card. If your line card says LS/DS, then you'll need to swap it out for it to work.

And as BombOne was saying, make sure under Terminals/sets, Telco settings, Caller ID=Y for each set. The lines must ring on any set you want to display CLID before being answered.

 

[IceDude]

@RikRodgers - Thanks for the help. I'll check into this tomorrow. I know I got the caller id=y for each set. I might have to swap it like you had said.

Thanks again.

 

[Sam173]

no voicemail issue, data of caller Id may come on the second ring

 

[jojoDbear]

Also tell the users they have to let the phone ring 2 times for the CI card to translate the information or you will only see line 001 etc.