Hi Everyone - I'm hoping you can solve this.
I have a Partner II R4.1 system and two 206EC cards connected to all MLS-18D phones. Line one "IN" is connected to the top port of the first 206EC module. Line two "IN" is connected to the bottom line-in port of that same module.
Suddenly I noticed caller ID is not coming through on calls to Line 2 but does work on Line 1, 3 and 4. I swapped the incoming lines 1 and 2, and it does NOT follow the incoming lines - it stays with Line Port 2 on the 206EC card. I swapped the 206ec card with another one (twice) and all are R4.1. The problem stays even with a brand new 206ec card.
I tried resetting the system twice - did not make a difference. I have no hunt groups except the one required for the voice mail. The partner Mail VS (R4.1) system gives at least three rings before it answers.
I'm assuming it's the Partner II processor having a problem, but I thought I'd ask in case there is some programming step that might have disabled or turned off Caller ID for only that one line on all phones.
Thanks for the help,
Dale
I have a Partner II R4.1 system and two 206EC cards connected to all MLS-18D phones. Line one "IN" is connected to the top port of the first 206EC module. Line two "IN" is connected to the bottom line-in port of that same module.
Suddenly I noticed caller ID is not coming through on calls to Line 2 but does work on Line 1, 3 and 4. I swapped the incoming lines 1 and 2, and it does NOT follow the incoming lines - it stays with Line Port 2 on the 206EC card. I swapped the 206ec card with another one (twice) and all are R4.1. The problem stays even with a brand new 206ec card.
I tried resetting the system twice - did not make a difference. I have no hunt groups except the one required for the voice mail. The partner Mail VS (R4.1) system gives at least three rings before it answers.
I'm assuming it's the Partner II processor having a problem, but I thought I'd ask in case there is some programming step that might have disabled or turned off Caller ID for only that one line on all phones.
Thanks for the help,
Dale