Caller ID not showing to external party

[bulakeno]

Hi,

I have an M2616 that I cannot make the caller id show to the called party. When a cellphone is called from this phone it only shows the area code and not the full number. Below are the programming of the phone and clid.

Thanks

DES TANET
TN 004 0 00 04
TYPE 2616
CDEN 8D
CUST 0
AOM 0
FDN 7000
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
SCI 0
SSU 0000
LNRS 16
XLST
CLS UNR FBD WTA LPR MTD FNA HTA ADD HFA
MWA LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
POD DSX VMD CMSD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHA FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC MCBN
CDMR
CPND_LANG ENG
RCO 0
HUNT 7000
LHK 1
PLEV 02
CSDN
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 3934 3 MARP
01 SCR 7993934 D MARP
02 TRN
03 CFW 16 7000
04 AO6
05 SCC 0001
06 MWK 7000
07
08 DSP
09 ADL 16 94162196295
10 ADL 16 94167776472
11 ADL 16
12 ADL 16
13 ADL 16
14 ADL 16
15
DATE 9 JAN 2009

ENTRY 0
HNTN 416
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 848
DIDN YES
HLOC
LSC
CLASS_FMT DN

ENTRY 1
HNTN
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL
DIDN NO
HLOC
LSC
CLASS_FMT DN

ENTRY 2
HNTN 416
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 607
DIDN YES
HLOC
LSC
CLASS_FMT DN

ENTRY 3
HNTN 416
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 628
DIDN YES
HLOC
LSC
CLASS_FMT DN

REQ:

 

[GHTROUT]

What happens if you put that DN and CLID entry on a different TN?


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[Fleisch]

Here's a copy of mine and I pass digits. It looks slightly different than your CLID entry.




ENTRY 0
HNTN 212
ESA_HLCL 503
ESA_INHN YES
ESA_APDN YES
HLCL 503
DIDN YES
HLOC
LSC
CLASS_FMT DN

 

[bulakeno]

Ghtrout, I programmed x3934 on another phone key 3 with clid 3 and still does not show call id.

Fleisch, I tried what you suggested and still showing just the area code.

 

[telebub]

Try this:

ENTRY 3
HNTN
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 416628
DIDN YES
HLOC
LSC
CLASS_FMT DN

 

[allenmac]

It looks like the CLID table is programmed correctly. Does a full caller-id display on the far end for any external calls?

If not, then I would suspect the carrier is blocking what you are sending.

To verify what you are sending, have you inspected the d-channel messaging for outbound calls?

 

[GHTROUT]

bulakeno, you're answering exactly what we ask, but there is a lot more you could offer:

Do any other DNs show Caller ID - of any kind, or just this one?

Is it just when you use CLID 3?

Does CLID 2 work?

Is this exchange new?

Are these DID from a CLEC and you're trying to send them out the ILEC? (or vice versa)





~~~
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[bulakeno]

Telebub - tried you suggestions but still showing just 416.

Ghtrout - Entry 0 and entry 2 are working. Tried to program a phone with extensions with entry 0, 2 and 3, 0 and 2 are working on the same phone but 3 is not. Not sure if 628 is a new exchange, we got this like 5 months ago.

 

[TimAbney]

Need to see if carrier is doing station level CLID on this group of DID's

 

[telebub]

I agree with TimAbney. This doesn't seem to be a PBX issue if entries 0 and 2 are working properly. Did you perform allenmac's idea of looking at DCH messaging while making a call? That will tell you what the PBX is sending out.

War Eagle!!

 

[bulakeno]

The carrier fixed it. Thank you guys for all your responses.
Have a nice day.