Caller ID not displayed when xferd from AA 1

[xevious2k]

Hi All,

We are using a Partner ACS v5 with Partner Messaging 1.0 voice mail. The system is configured to use the Auto-Attendant to answer the lines after two rings to capture caller id, (which it does), but we are unable to get the system to pass the caller id info to the desktop phones.

When you call into it and transfer to an extension it just says "Voice Messaging System". The desk phones are configured not to ring while the lines are ringing, only when someone transfers from the attendant.

How do I get the caller id to display on the phone before the call is answered.

Thanks,
X2K

 

[TouchToneTommy]

Try pressing the line button that the call is ringing on before you lift the handset.

R6 and R7 will show you the CID after the initial "Voice Messaging System" on the 1st, internal, "ring-beep".

 

[xevious2k]

TTTommy,

That worked perfectaly, Thanks, A+++

X2K