Caller ID not displayed when transferred by reception

[frankbarbaro]

I have a Succession 3.0 switch and Caller ID on my PRIs. When an incoming call is answered after hours (without reception) the incoming number is displayed, but if reception answers the phone then transfers the call, the local phone only shows Txxxx.
Is there a way to force the system to display the original incoming number?

 

[mluckie1]

Is this a supervised transfer? (person waits for answer)

 

[frankbarbaro]

Yes. The way we operate is that during business hours, incoming calls go to reception. The receptionist can see the incoming number on the reception phone.
When she transfers a call to me (or anyone else), all I see on my phone is Txxxx while my phone is ringing. What I would like to do is have the original incoming number passed on to my (or the final destination) phone.

 

[hawks]

Do you get the number after the call is transfered?

 

[frankbarbaro]

No, the original incoming number seems to be overwritten by the transfer extension.